Frequently asked questions

Send a request through our quote form or email us. Tell us the product, quantity and delivery suburb, and we reply with a quote and a free digital mock-up, usually within one business day.

Yes, and it depends on the product and how it is decorated. Your quote shows the minimum for the item you choose. If you need a small quantity, ask anyway: we will suggest the products that suit it.

Yes. Every quote comes with a digital mock-up of your logo on the product, at no cost and with no obligation.

Always. Nothing goes into production until you have approved the proof in writing, including the logo, colours, size and print position.

Often, yes. Ask when you request your quote and we will tell you what is available for that product.

A vector file (AI, EPS, PDF or SVG) gives the sharpest result. A high-resolution PNG also works. If your logo only exists as a small image, send it anyway and we will advise.

For most print methods we match Pantone (PMS) colours closely. Tell us your Pantone references. Colours can vary slightly between materials, so the proof is the place to check them.

Common methods include screen printing, full-colour heat transfer, pad printing, embroidery, laser engraving and debossing. Each product page lists the methods that suit it, and we will recommend the best one for your logo.

On many products, yes. Tell us the positions you want and the quote will include them.

Anywhere in Australia, door to door.

It depends on the product, decoration and quantity. Tell us your in-hands date when you ask for a quote and we confirm whether it is achievable before you order. See Delivery and lead times for more.

Your quote states what is included, so you know the full price before you order.